I. Eligibility for Exchanges and Returns:

   - Exchanges and returns are only applicable for orders made within Egypt.

   - International orders are not eligible for exchanges or returns.

   - We do not accept exchanges or returns on items that have been washed, worn,        or damaged by the customer.

 

     II. Timeframe for Exchanges and Returns:

   - Customers may request an exchange or return within 14 days from the date of          purchase.

   - Items must be in their original condition with all tags and labels intact, and must       be unworn and undamaged 

  - Tags must be attached in their original form, and undamaged 

 

     III. Exchange Guidelines:

   - Exchanges are allowed for a different size or color of the same item, subject to         availability.

   - Exchanges are also allowed for a different product of different value, either               having the customer pay or receive the difference 

   - Exchange have no extra fees, except the shipping fees 

 

      IV. Return Guidelines:

   - Returns are accepted for a refund to the original payment method.

   - Refunds through online payments may take 14 business days after the items            have been returned by the customer  

   - Returns are at no cost, or extra charge 

 

      VI. How to Request an Exchange or Return:

   - Contact our customer support team via email at info@sightcai.com or through         our Instagram page to initiate the process.

   - Provide your order number, the item(s) you wish to exchange or return, and the          reason for the request.

 

 

Contact Information:

Customer Support Email: info@sightcai.com

Instagram: @sight.cai